My eCAF is incorrect
The information in your eCAF is reported to the Department of Education and Training by your education provider for the purpose of generating an eCAF. If any of the information displayed in your eCAF is incorrect, you will need to contact your education provider directly. The department is unable to change any of the information in your eCAF.
I can't access my eCAF
If your passkey is not working or the system won't accept your date of birth, you will need to contact your education provider to confirm the information they have provided is correct. If the information is correct, your education provider will contact the department on your behalf.
I can't submit my eCAF
Please ensure that all fields on your eCAF are complete and correct. If any information is incorrect, please contact your education provider. If, after confirming your information is correct, you are still unable to submit your eCAF, email us at HEenquiries@education.gov.au. Please outline your situation in detail before you submit your enquiry to the department.
Please use existing channels available to contact the department should you require assistance with the eCAF system.